Traventions Travel & Tourism ("Traventions", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
1. Who We Are
Traventions Travel & Tourism is an IATA-accredited corporate travel management company and airline consolidator based in Edmonton, Alberta, Canada. We serve corporate clients, travel agents, and individual travellers across Canada and internationally.
Privacy Contact:
Email: info.ca@traventions.com
Address: Unit 209, 6830 Ellerslie Road SW, Edmonton, AB, T6X 1A3, Canada
2. Information We Collect
We collect the following personal information when you interact with our website or contact us:
- Contact Form: Full name, email address, phone number, and company name when you submit an enquiry through our website.
- Automatically Collected Data: When you visit our website, we automatically collect certain information through cookies and tracking technologies, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide travel services
- Send you relevant service information and updates
- Improve our website and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations
4. Cookies and Tracking Technologies
Our website uses the following tracking technologies:
- Google Analytics (via Google Tag Manager): We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data. You can opt out at tools.google.com/dlpage/gaoptout.
- Meta Pixel: We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. You can manage your ad preferences at facebook.com/ads/preferences.
- Apollo.io: We use Apollo.io visitor identification technology to understand which companies visit our website. Apollo.io processes anonymised company-level data.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party providers who help us operate our website and deliver services, including Google (Analytics), Meta (advertising), and Apollo.io (visitor analytics). These providers are bound by their own privacy policies.
- Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
- International Transfers: Some of our third-party service providers may process your data on servers located outside Canada, including in the United States. By using our website, you consent to this transfer. We ensure these providers maintain adequate data protection standards.
6. Children's Privacy
Our website is not directed at children under the age of 13. While we offer student travel services that may involve minors, all enquiries and bookings on behalf of minors must be made by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info.ca@traventions.com.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form enquiries are retained for a maximum of 3 years. You may request deletion of your information at any time.
8. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to our use of your information
- File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us at info.ca@traventions.com.
9. Security
We implement reasonable technical and administrative safeguards to protect your personal information from unauthorised access, disclosure, or misuse.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent update. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns:
- Email: info.ca@traventions.com
- Address: Unit 209, 6830 Ellerslie Road SW, Edmonton, AB T6X 1A3, Canada
- Phone: +1 587 498 2142